FAQ
Where are you based?
Cranium Tattoo Supplies is based in George, Western Cape, South Africa.
Do you ship nationwide?
Yes. We ship to customers throughout South Africa.
Which courier do you use?
We use The Courier Guy for all nationwide deliveries.
How long does shipping take?
Orders typically arrive within 2–3 working days, depending on your location and the courier’s delivery schedule.
When will my order be shipped?
Orders are dispatched Monday to Friday only.
Once your payment has cleared in our bank account, your order will be shipped within 24 business hours.
Orders placed over weekends or public holidays will be processed on the next business day.
Do you ship after receiving a proof of payment?
No.
For security reasons, payment must reflect in our bank account before your order is dispatched. Unfortunately, we cannot release orders based on proof of payment alone.
Can I pay cash when collecting my order?
No.
We do not offer cash payments on collection, as all collections are handled through a third-party courier service and require payment to be completed in advance.
What if I receive a defective item?
If you believe you have received a defective product, you must contact us within 24 hours of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
After assessment, we will advise you on the return or replacement process where applicable.
Do you accept returns?
Returns are only accepted for defective items reported within 24 hours of delivery.
Products that have been used, damaged after delivery, or reported outside of this timeframe may not qualify for return or replacement.
Who is responsible for damage during shipping?
Once an order has been handed over to the courier, Cranium Tattoo Supplies cannot accept responsibility for any loss or damage that occurs during transit.
If your parcel arrives damaged, we recommend reporting it to the courier immediately and contacting us so we can assist where possible.
Can I collect my order?
Yes, collection is available where arranged during checkout. Please note that all orders must be paid in full before collection, and cash payments are not accepted.
Need more help?
If your question hasn’t been answered above, feel free to contact us.
WhatsApp: 072 405 3513
We’ll be happy to assist you during business hours.
